At Marilou we sell perishable food and vintage goods as well as food served to be consumed on the premises. These terms and conditions will highlight our policy for refund and returns.
As a common rule, items shall not be reimbursed or exchanged without the sale receipt. We can only accept returns of faulty items based on the following conditions, no return for unwanted items shall be accepted.
If you have asked your bank for a charge back no additional refund will come our way.
As a matter of good will and depending on the return conditions we may offer an exchange, a voucher, or a refund.
Please note that you are protected by the Consumer Right Act 2015, as a well-versed buyer buying items displayed in our shop you are buying items that you saw, and that are fit for the purpose displayed or explained. Our staff are here to help you, never hesitate to ask questions about our items and products so you know exactly what to expect.
If you have bought perishable goods at Marilou:
If the item is fit for its purpose and is not perished, we will not accept returns or refunds.
You may return perishable goods within 3 days of purchase. After this, no return or refund shall be accepted.
If the item you bought is perished, please bring it back to the shop, depending on the date showing on your sale receipt a refund or replacement may be accepted.
If you bought a bottle of wine and the wine is corked, please return the bottle and if after
verification by a manager the bottle is indeed corked a refund or replacement shall be accepted.
Cheese is also one of our main products, if you buy your cheese knowing already what they smell like and what they taste like that’s amazing you are a cheese expert!
However, if you buy cheese without knowing the taste of it please bear in mind that some cheeses are very stinky, sticky, they can come in all shapes and colour. Our cheesemonger will be here to help if you ask them about all the secrets of our cheeses.
Also please bear in mind that our cheese might come from freshly cut parts, so shell life is about 10 days. Our team works hard to control the temperature of our fridges every day and control the quality of the cheeses on a daily basis.
If, however your recently bought cheese is perished, or you think the taste is not normal please return the cheese to the shop so we can check it out. No reimbursement or exchanges will be accepted without the item returned and controlled.